KERAMKO
08 — Terms & conditions

General terms and conditions

  1. Contractor and scope. These terms are effective from 19 May 2026 and govern the relationship between the contractor KERAMKO Gregor Mesarič s.p., Brunšvik 55A, 2327 Rače, Slovenia (reg. no.: 3204383000, VAT ID: SI21018588, e-mail: [email protected], phone: 031 350320) and the client for enquiries, quotes and the execution of tiling, floor-covering and microtopping work. For consumers, mandatory legislation also applies, in particular the Slovenian Consumer Protection Act (ZVPot-1) and the Code of Obligations (OZ); these terms do not limit such rights.
  2. Enquiry and quote. Based on the enquiry we carry out a free site visit and measuring and issue a written quote with price, scope and the expected deadline. The quote is binding until its stated validity date. The contract is concluded upon the client’s written confirmation of the quote.
  3. Prices and payment. The price is set in the written quote; the contractor is VAT-registered and prices include VAT where so stated. Additional or unforeseen work not known at the time of the quote is confirmed in writing, with price, before execution. Payment terms and deadlines are as stated in the quote or invoice; statutory default interest applies to late payment.
  4. Material. If the contractor procures the material, it is charged per the quote. If the client supplies the material, the contractor is not liable for defects arising from that material. The client ensures timely, unobstructed access to the premises and working connections (water, electricity).
  5. Execution and deadlines. Work is performed professionally and according to good trade practice. The agreed deadline may be reasonably extended due to force majeure, unforeseen work, an unsuitable or unstable existing substrate, or reasons attributable to the client; the client is informed without undue delay.
  6. Client’s obligations. The client provides, in good time, all information relevant to execution, enables access, and prepares the space (e.g. clearing) where necessary for safe, quality execution.
  7. Conformity and material defects. Consumers have conformity rights under ZVPot-1 (generally two years). For material defects of the work and for the soundness of the construction, the periods and liability under the Code of Obligations apply, including extended liability for the soundness of the construction. Complaints must be submitted in writing to [email protected] with a description of the defect within a reasonable time of its discovery.
  8. Consumer right of withdrawal. For distance and off-premises contracts the consumer has the right to withdraw within 14 days without giving a reason under ZVPot-1. If the consumer expressly requests that performance begin before the withdrawal period ends and the service is fully performed within that period, the right of withdrawal lapses; if the consumer withdraws during performance, the proportionate value of the work performed is payable. A withdrawal form is available on request at [email protected].
  9. Liability. The contractor is liable as provided by law. No liability arises for defects or damage stemming from the existing substrate, structure or installations whose deficiencies the client was warned about in writing, or from materials or instructions provided by the client. Liability to consumers is not limited below the level guaranteed by mandatory legislation.
  10. Out-of-court dispute resolution. The contractor seeks an amicable resolution; submit written complaints to [email protected]. Pursuant to ZVPot-1, the contractor does not recognise any consumer alternative dispute resolution (ADR/IRPS) body as competent; the consumer may bring the dispute before the competent court or contact the ADR body designated as competent by law where one exists for the type of dispute.
  11. Data protection. Personal data is processed in accordance with the Privacy Policy, which forms part of these terms and is available on the website.
  12. Law and jurisdiction. The law of the Republic of Slovenia applies. The court of subject-matter jurisdiction at the contractor’s registered office has jurisdiction, unless mandatory consumer protection rules provide otherwise. If any provision is invalid, the remaining provisions remain in force.